Our core values define who we are as a team and as a company. These are the ideals that we live by every day.
We Communicate and are Available.
We answer the phone, and we answer emails promptly. We understand that customer service is often lacking in the building trades, and we are determined to change that.
We are Focussed and Personal.
As a smaller company we very rarely have more than one or two projects running at one time. This means that the people you met with during the quoting and sales process are the same people that will be on site completing every installation. Unlike many larger organizations that employ a separate sales and office team, your contact person at The Fencing Crew is the ultimate decision maker.
We are Problem Solvers.
We understand that sometimes things don't go exactly as planned and we can confront and overcome challenges as they arise. Because we are a dedicated team that does not sub-contract any labour, we all have the skills to execute solutions if problems arise.
We are Community Focussed.
We understand that our reputation rides on every project that we complete, and that we are only as good as our last job. We live in the communities that we work in. We are proud to see our own installations standing in our own neighborhoods every day.
We are Quality Driven.
There are a lot of ways to cut corners when building a fence. We don't do that. Although it may be possible save money by purchasing cheap materials or by contracting lower cost labour, we don’t do that. We understand that profit margins are not the real bottom line. The real bottom line is our reputation and our commitment to the highest quality materials and installations.
We are Accountable.
In rare circumstances where problems do arise with an installation in the future, our customers know where to find us and we will always stand behind our work and correct or repair issues if necessary.
We’re also a decent bunch of people!
We love what we do, and we want our customers to enjoy having us on their property for the duration of the job. We take pride in being approachable, friendly, professional, and well mannered.
We answer the phone, and we answer emails promptly. We understand that customer service is often lacking in the building trades, and we are determined to change that.
We are Focussed and Personal.
As a smaller company we very rarely have more than one or two projects running at one time. This means that the people you met with during the quoting and sales process are the same people that will be on site completing every installation. Unlike many larger organizations that employ a separate sales and office team, your contact person at The Fencing Crew is the ultimate decision maker.
We are Problem Solvers.
We understand that sometimes things don't go exactly as planned and we can confront and overcome challenges as they arise. Because we are a dedicated team that does not sub-contract any labour, we all have the skills to execute solutions if problems arise.
We are Community Focussed.
We understand that our reputation rides on every project that we complete, and that we are only as good as our last job. We live in the communities that we work in. We are proud to see our own installations standing in our own neighborhoods every day.
We are Quality Driven.
There are a lot of ways to cut corners when building a fence. We don't do that. Although it may be possible save money by purchasing cheap materials or by contracting lower cost labour, we don’t do that. We understand that profit margins are not the real bottom line. The real bottom line is our reputation and our commitment to the highest quality materials and installations.
We are Accountable.
In rare circumstances where problems do arise with an installation in the future, our customers know where to find us and we will always stand behind our work and correct or repair issues if necessary.
We’re also a decent bunch of people!
We love what we do, and we want our customers to enjoy having us on their property for the duration of the job. We take pride in being approachable, friendly, professional, and well mannered.